Terms & Conditions

Minimum Order: A $10.00 handling charge may be applied to stock orders less than $50. If we must charge a handling fee, we would first contact you for your approval. Custom orders $300.00 or 50 unit minimum. Imprinted stock or custom items 50 unit minimum.

Payment Terms: New Accounts must be paid with a credit card or company check until terms can be established. Open Account Terms Net 30.

Custom & Imprinted Orders: Custom orders are subject to a 25-50% deposit before production begins. Contact us for pricing, requirements and production times. We strongly urge you order a pre-production sample on custom and imprinted orders, as all custom orders are non-refundable.

Digital Artwork Specs: Supply digital print-ready art to avoid artwork and layout charges. We accept PC files, or CD as acceptable media. You may also e-mail your artwork or use our file-upload tool found on the upper right links on our website. Please convert all text to outlines and curves on AI and EPS files.

Paper or Digital Proofs: We will provide a paper or digital proof for your approval before beginning production on imprinted orders, unless otherwise specified by you.

Production Times: Most items are in stock and available to ship within 1 to 3 days. In the event an item is out of stock, we will notify you of the production time. Normal production time on stock items is 1 week. Please contact us for production time on custom or imprinted orders.

Custom Fabrication: Allow for a small variance in dimensions on custom fabricated and assembled items. If accuracy is an issue, please contact us with your requirements.

Over / Under Runs: Up to 5% variance may be shipped on custom and / or imprinted orders. Please contact us for further information. Packaging: All packaging is bulk unless otherwise requested. If you require special packaging, an additional charge may be added.

Cancellation: Orders where production has begun are subject to cancellation fees and reasonable charges for material and labor. If there is a deposit on account, charges will be posted against that balance and any credit balance refunded. If a debit balance occurs, it will be due and payable upon receipt.

Returns: All returns must be authorized and a RMA # received and noted on all cartons. Returns are subject to a 15% restocking fee. Requests for return must be made within 5 days of receipt of goods, and must be received in good, resellable condition. Custom or imprinted orders may not be returned. Shipper is responsible for damages incurred at their location and/or during transit.

Damages: Claims for damages must be made within 5 days of receipt of goods.

Shipping and Delivery: Orders are shipped based on the shipping method you select at checkout. Shipping and handling costs are charged per order, based on delivery location, package dimensions and weight. Estimated delivery time once we ship your order is 1 to 5 days for items shipped via UPS Ground shipping within the continental US. Expedited delivery options are also available on checkout. All shipping charges are paid by customer, unless otherwise stated. Upon confirmation that your order has been placed, you will receive an automated notice from our web server with an order summary including the items you purchased and a purchase total. Once your order ships, one of our customer service representatives will email you a shipping confirmation along with a tracking number. If your order is not deliverable, we will notify you via email or phone as soon as the package is returned to us.

Online Shipping Estimates: Online shipping quotes are calculated by services not maintained or controlled by us. We verify all shipping charges with the shipping company before shipments are sent. In the event that there is a discrepancy in price, we will notify you before shipping.